Yes. Our Closing department has to complete verification of the home's closing. Additionally, the utility company needs the home to be sold with a utility account established. They might also need to install a new meter for the home. Lastly, the utility company needs to give us permission to operate (PTO) before we can activate your panels. Once that’s complete, the activation can be scheduled.
The length of the process depends on your utility company and other factors and can take up to 8 weeks after the home closes escrow, but we do whatever we can to expedite this process for you.
You will need to establish an account with your utility company for your home. The solar system will be interconnected with the utility company's system. Until the system is activated, however, you will receive power for your home from only your utility company.
No. Regardless of which plan you sign up for, the process and the timing are the same.
Yes, you can access your system’s production information through the monitoring website or mobile application.
Yes, an account must be created. If you are unable to locate the instructional email, please check your email's spam folder. If you need a new copy, please contact SunStreet's monitoring department at 877-757-7697 or email@example.com.
Yes! Please contact SunStreet's monitoring department at 877-757-7697 or firstname.lastname@example.org and we will request that a new link be generated for you.
Many of our systems require an internet connection. If your system requires an internet connection, the services SunStreet can offer you are limited if you do not have internet service. Production and system performance data will not be available through the monitoring website and app. Furthermore, without actual data, we will estimate your solar production to determine your bill, instead of relying on the actual production.
When your system is communicating properly, your production information can be reviewed on the monitoring website or app. If your system is not reporting as it should be, you will see an alert on the app indicating there is an issue. If your system is not transmitting data, please contact SunStreet's monitoring department at 877-757-7697 or email@example.com for assistance.
If your system requires an internet connection and you recently changed providers or have moved your router to a new location in the home, please check the monitoring website or app, in order to confirm that the system was reconnected properly and production data is being transmitted. If your account displays an alert saying data has not transmitted recently, please contact SunStreet's monitoring team at 877-757-7697 or by email at firstname.lastname@example.org for assistance.
Your system's production will fluctuate throughout the year, depending on weather and/or seasonal changes. To check your solar system's production, login to the monitoring website or app and navigate to the 'Reports' feature. Data can be pulled in a variety of ways, depending on your needs.
If your system's production has decreased significantly, please contact the monitoring department at 877-757-7697 or email@example.com, and a member of the team will be happy to review your account. Our monitoring department is available to help you Monday through Friday from 7am-6pm PST.
The monitoring software detects if your solar system is producing less energy than anticipated and displays an alert to inform you. An alert can sometimes be triggered by the natural fluctuation in your system's production and/or by a problem with your system. If you feel there may be a problem, please contact SunStreet's monitoring department at 877-757-7697 or firstname.lastname@example.org for assistance.
Generally, this is no cause for concern and the issue will resolve itself. If the alert remains for an extended time, please contact SunStreet's monitoring department at 877-757-7697 or email@example.com for assistance. Please note, if your system experienced technical issues recently, you may still receive a production alert, even if your system is now producing without any issue.
The communication device that transmits information about your system’s performance is experiencing an issue. The alert means the device has stopped communicating with our servers.
If the system stopped reporting, please contact SunStreet's monitoring department at 877-757-7697 or firstname.lastname@example.org for technical assistance.
Simply press the test and reset buttons to reset the outlet. If the GFI will not reset or the red light persists, please contact SunStreet’s monitoring department at 877-757-7697 or email@example.com, and a member of the team will be happy to assist you.
If you see this message, some of your microinverters are not reporting data properly. Generally, this is no cause for concern and the issue will resolve itself. If the alert remains for an extended time, please contact SunStreet's monitoring department at 877-757-7697 or firstname.lastname@example.org for assistance.
Microinverters are the devices that are installed on the back of each individual panel on some solar systems. The microinverters convert DC electricity from your solar panels into AC electricity so that it can be used by your home or sent to your utility company.
Please contact the monitoring department at 877-757-7697 or email@example.com, and a member of the team will be happy to walk you through a few quick and easy troubleshooting steps. Our monitoring department is available to help you Monday through Friday from 7am-6pm PST.
A powerline adapter is a small, rectangular device included on some solar systems that extends the internet connection to other rooms in the home using existing wall power outlets. Powerline adapters are used in pairs.
If your system requires an internet connection, go to your internet router and follow the Ethernet cable that is connected to the port on the back of the device. If your system includes adapters, the Ethernet cable will connect to a small, rectangular device that is plugged in to a nearby wall outlet. Please note, not all systems include powerline adapters.
The panels do not typically require regular cleaning, as they are designed to produce even when dust, dirt, and residue are present.
The panels do not require routine cleaning, as they are designed to produce even when dust, dirt, and residue are present. We do not recommend allowing a person or company to clean your panels, as you may be responsible if any damage is done to the solar equipment.
The solar system does not require any regular maintenance.
SunStreet retains ownership of the system, and you get to enjoy the benefits of solar energy produced on your rooftop without any upfront cost. In exchange, you pay SunStreet either the lease payment or the discounted rate for the energy generated (depending on your program), as specified in your agreement with SunStreet.
SunStreet systems are designed to produce about 50-70% of the anticipated electricity needed, so we expect homeowners will need some additional electricity from their local utility.
If you are in a PPA (Power Purchase Agreement) and have already confirmed your last payment has posted, then it is likely that the solar system produced more electricity during a month with more available sunlight.
The utility only tracks the electricity produced by the solar system and not consumed in your home and instead pushed to the utility grid.
SunStreet does not create or have any input to, or even see the bill you receive from your utility. Your utility is responsible for accurately billing you consistently with the law and its own policies. We encourage you to contact your local utility to ensure your account is correctly profiled for solar and to understand the utility’s Net Metering or other program to compensate you for electricity the solar system produces but you do not use and is instead pushed to the utility’s electric grid and used by another utility customer.
If you are in a PPA (Power Purchase Agreement), your SunStreet bills will fluctuate with seasonal cycles or sunlight availability. With longer days or more sunshine intensity, the system will produce more electricity and therefore the SunStreet bill will be higher. Conversely, with shorter days or less sunshine, your SunStreet bill will be lower.
SunStreet does not offer a level-pay option. However, there is some predictability with seasonal cycles in a PPA, so after a year in your home, you can be more prepared for the seasonal fluctuations of production with your SunStreet bill.
Some utilities use an annual billing cycle. The utility bills monthly and typically collects basic service charges monthly, but the amount due for the energy purchased from the utility accrues over the entire year. This is often referred to as the “true up”. If you prefer to avoid this large once-a-year bill, it may be possible for you to pay some or all of your energy charges on a monthly basis voluntarily or change your billing method to monthly. SunStreet may be able to help you with more information about your utility’s policies and provide you with the contact information for your utility so that you may contact your utility directly.
By entering into a PPA or lease with SunStreet, you are enjoying solar energy produced on your rooftop without any upfront cost. Under a PPA, you pay 20% less than the reference rate (a rate based on what you pay your local utility for electricity. For more details, please see you agreement with SunStreeet or ask your Solar Advisor). Under a lease, you pay a flat monthly fee that never goes up and get the benefit of all of the electricity produced by the system. And when the system produces more than you are consuming, the excess energy is pushed to the grid and typically credited to you by your local utility (utility policies for excess energy vary. Please check with your utility or your Solar Advisor for more information).
Yes, online payments can be made by logging into our billing portal.
After receiving your first SunStreet bill in the mail, you will then have access to create your online account. To access the billing portal, click on Login from the menu at the top, then click on Enroll. You will need your account number (found on your bill) and the numeric part of your home address.
The amount due is shown in the top right corner of the statement. If the amount is shown in parenthesis, this means you have a credit balance and do not need to make a payment.
Yes. If you choose to set up Bill Pay through your bank, you should initiate payment a few days before the due date to allow time for the bank to generate the check and mail it to the SunStreet payment office.
You can request an ACH form from our billing department by sending an email to firstname.lastname@example.org and returning the form to the same email address once completed.
Send an email to email@example.com or call us at 877-757-7697 to request to have your access unlocked.
We only accept checking account information.
Yes, please call us at 877-757-7697 and select the option to make a payment.
SunStreet does not add any fees for payments made.
PO Box 206315, Dallas, TX 75320-6315
If you didn’t purchase your solar system, a system must be scheduled for activation as soon as PTO (Permission To Operate) has been granted by the utility and your home’s closing has been verified by our legal team.
Regardless of occupancy, the bill is sent to the home, in the homeowner’s name. If there is a tenant, the homeowner can request to have “C/O Current Resident” added to the bill statements.
The SunStreet bills cannot be changed to the tenant’s name, but “C/O Current Resident” can be added.
The tenant can access the billing portal and click Pay Now. They must input the account number and house number (for example, “123 Sunstreet” would be “123”).
The homeowner can set up the primary account access and invite the tenant by adding tenant’s email address. When the tenant’s email address is added, a link will be sent to them requesting them to set up a password.
Access to the billing portal belongs to the homeowner and if we are notified we can delete the existing tenant account, so the homeowner can create access and invite the tenant separately. This will allow both the homeowner and the invited tenant to have access to the billing portal with their own separate email address and password.
If you’ve established access to our billing portal, you can check the account status at any time. You are also welcome to send an email to firstname.lastname@example.org to ask, or you can call our billing department at 877-757-7697 and select the option to make a payment, this will connect you directly with the billing department.
The SunStreet contract is with the homeowner, so the bills are the homeowner’s responsibility.
The SunStreet contract is with the homeowner, so the responsibility belongs to the homeowner. Rental agreements are between the homeowner and tenant.
MyEnlighten access is granted to the homeowner. The homeowner could choose to make a generic password and share it with the tenant if they decided to do so.
Absolutely! We would be happy to go over the great benefits of solar with your tenant.
The SunStreet account cannot be paused and the system cannot be turned off. Electricity will continue to be generated even when the home is vacant.
It is up to the homeowner/property management company to settle the final bill with the tenant.
Our agreement is with the homeowner, so letting us know is optional, but not telling us allows your former tenant access to call and request information related to the bill.
Our agreement is with the homeowner, so letting us know is optional, but helpful because it allows your tenant access to call and request information related to the bill.
This can vary. It is best to check with your local utility provider to find the answer to this question.
Yes. If you have entered into an agreement with SunStreet, please have your lender email email@example.com.
SunStreet owns the system on your home and will need to work with your lender to complete paperwork to process your refinance.
All requests for refinancing should be emailed to firstname.lastname@example.org and include the following information: 1) Copy of Recorded UCC-1 they want us to subordinate 2) Lender and address 3) Loan amount 4) Closing date 5) Title Company and Escrow Agent
If you sell your home during the term of the agreement you have two options: (1) Work with SunStreet to transfer the remainder of the agreement to the new buyer, or (2) You can purchase the system.
The best way to get started is to have your escrow company or lender contact a Solar Advisor. Give us a call at 877-757-7697 or email us at email@example.com.
No. The transfer is completed by SunStreet’s legal department at no cost to the homeowner.
No. There are no credit requirements for transferring the agreement.
The purchase price of the system is determined by the depreciation schedule provided in your agreement.
Absolutely, the lender simply needs to inform firstname.lastname@example.org of the buyer's desire to purchase – the appropriate documents and payment instructions will be provided by the title company at closing.
If the new buyer does not assume the benefits and obligations under the agreement with SunStreet and neither you nor the new buyer purchases, the Solar Agreement will remain the responsibility of the original homeowner.
Contact a SunStreet Solar Advisor at 877-757-7697 or email@example.com. They’ll get you copy as soon as possible.